How can we help you?

We ship worldwide. Every order is packaged with care and delivered right to your door. Processing typically takes 3-4 business days. Once your order is placed, you’ll receive a confirmation email with all the details.

You’ll receive a tracking link by email once your order ships. You can use it anytime to check the status and expected delivery date. You can also view full order details in your personal account section!

All orders go through quality checks before shipping, but if your item arrives damaged, please contact our support team at service@purezen.ca within 48 hours of delivery. Include photos of the product and packaging so we can review the case.